FAQ

What is the process and when can I expect to receive my puppy?

Congratulations on finding your perfect puppy. At Broadway Puppies we pride ourselves on making getting your puppy into your hands as smooth a transition as possible. So getting your puppy is as easy as one, two and three! Step 1. Complete your order making sure that you have completely checked out though our online puppy cart, or have completed your transaction over the phone with us. Step 2. Check your email and wait for a phone call from one of our friendly customer service representatives. Step 3. Be sure you are available on the day of delivery to pickup your puppy at the airport. Don’t worry- it’s easy and we will give you all the instructions and directions you will need to pick up your puppy at the airport. We do offer white glove door-to-door services as well. Call us for more info.

 

How do you ship your puppies?

The safest and fastest way to receive your puppy is via airline. Your puppy will be shipped in an airline approved kennel, have a health certificate, and be handled by a puppy transportation specialist who will feed and take care of your puppy all along the way until the puppy gets into your arms.

 

What if there is a flight delay?

Flight delays happen but it’s not a big deal. Your puppy has a baggy of food to spare and the puppy transporter will feed your puppy every few hours. If a delay does happen we will contact you via phone and email to let you know that the puppy is a little behind schedule.

 

Is your website secure?

Absolutely! In this day and age fraud is a real concern and we want you to know that your personal information is protected. We do not sell or use your information. Your information is your information and our website is locked safe with Secure Sockets Layer (SSL) protection. Transactions are done though First Data and Authorize.net credit card processing companies who are the largest and most secure credit card processors in the word. If you are financing your puppy please check out our puppy payments page to research our finance companies that are all legitimate and trustworthy.

Where do you get your puppies? Are they from puppy mills?

We can assure you that we do not work with backyard breeders or hoarders. Our breeders are either locally licensed or professional hobby breeders who offer the absolute best quality and healthiest puppies around. The reason we offer such a great guarantee and warranties with on our puppies is because our breeders are the absolute best!

 

What food do you feed your puppies?

Your puppy is being fed two types of food, wet food and dry food. Depending on your puppy’s preference a variety of puppy food brands are offered. The brand of puppy food your puppy is eating will be on your paperwork. Your puppy will also come with a starter kit of food that will last you for about a week or so.

 

How do you determine pricing for your puppies?

Pricing depends on a variety of factors. Often times the smaller more exquisite, rare coloring, fluffier coats, purebred, or designer cross puppies, market demand and availability is what varies the pricing of the puppies

 

What is the best puppy for my family?

Generally speaking any puppy is ok with your family. Of course with smaller children one has to take special attention in teaching your children to handle a puppy with care. Small breeds that are only a few months old are fragile and should be handled gently, not overly played with, and allowed to rest often for the first 20 weeks of life. If anyone in the family is allergic to pet dander a hypo-allergenic dog should be considered. Please ask your puppy ambassador for help in picking your perfect furbaby family member.

 

How can I trust your website is not a scam?

We can assure our customers that we are not a scam. We are not some overseas or domestic operation trying to swindle unsuspecting online consumers. We are located in Washington, UT and have a store front. Come and visit us we’d love to meet you! Before purchasing or putting a puppy on hold we can offer up to date videos, pictures, and even a live feed of your puppy to give our customers the assurance that we are real and not out to scam you!

 

I just received my puppy now what do I do?

Feed feed feed! Make sure to feed your puppy following the precise instructions that is in your welcome packet. The trip is a stressful one for your puppy so make sure to feed and allow you puppy to rest for the rest of the day in his kennel. We understand that it is exciting to receive your new puppy, but it is vital for the puppy to eat and rest in the kennel partially covered by a warm towel or blanket. Remember your puppy must be fed every 2-3 hours even through the night for the first 2 weeks.

 

Is every puppy on the site available right now?

Yes we have a real time puppy tracking system that updates our website as soon as a puppy is ready for a new home. When the puppy is adopted the puppy is removed from the website. If you see a puppy you love don’t delay. You may consider joining our puppy email list to stay updated on our new puppies arriving soon. Visit our puppy email page here: Puppy Wish List

 

Can I see a video or live camera of my puppy before you ship him to me?

Absolutely, all though we do our very best to take a video clip of every puppy sometimes we simply don’t have the time or the resources. However; for a small $25 fee we can arrange a private live video cam puppy and me presentation. Please call us for more details.

 

Do you guarantee adult size & weight of my puppy?

We guarantee that your puppy will grow to be at, or plus, or minus, by a few pounds of breed standard weight. We do not guarantee an exact size and weight of any puppy. Our breeders closely follow breed standards and so you puppy should grow to an adult breed standard weight.

 

What is a teacup puppy? What makes for a teacup puppy?

There is not such thing as a “teacup” or “micro” puppy. The term “teacup or micro” is a marketing term and used to describe a smaller possibly runt of the litter puppy. These puppies are generally unhealthy and have more health risks. If you are purchasing a toy breed you will have a small toy breed puppy. Beware of anyone that states they have teacup puppies especially those from overseas. We have heard numerous complaints of folks being deceived into thinking they were purchasing a teacup puppy and paying thousands of dollars for a standard size puppy.

 

I’ve noticed that my puppy has a cold, nasal discharge, has sneezed, or has a hack should I be concerned?

Yes you should be concerned and should act immediately! The faster you go the vet the faster you can prevent any complications to an early sign of a full blown cold. Remember you puppy is only weeks old, does not have a fully developed immune system, has just been recently vaccinated, and has had lots of stress with traveling and being introduced to your family. If you ignore the cold there is a high probability of the puppy developing pneumonia within just a few days. Don’t delay and nip that cold in the bud by visiting the vet as soon as possible.

 

Can you help with tips for potty training and adjusting my puppy to my new home?

Yes we sure can. Although our puppy ambassadors are not professional dog trainers we can try to help you as best as we know. The better solution is for you to take advantage of the Sit and Stay Petkey training program we offer at checkout. Sit and Stay offers in depth training resources including potty training, behavior training, and much more. This affordable training package also includes registration, microchip & amber alert activation, and even over the phone support with a professional trainer.

 

I’m concerned with the health of my puppy – Who do I call for immediate help?

For day or night health concerns please call our 24-hour hotline at 619-265-6287

 

Do you have vet recommendations?

Because we are a nationwide company with customers all over the US we cannot recommend one particular veterinarian practice. What we can advise is to stay away from larger vet practices such as Banfield, VCA and other similar type of revenue driven corporations. Although they may have good doctors it is our opinion that their pricing is considerably higher and unnecessary tests and such may be offered for a more expensive visit. Finding a smaller practice is usually the best bet.

 

Are all your puppies on site?

Yes, they sure are. We do not “broker” puppies like some other online competitors do. We physically vet check and health certify every puppy to ensure you’re getting the absolute best and healthiest puppy possible.

 

How often do you have new puppies available?

We are very organized and although new puppies are available everyday from our breeders we usually post new puppies every Tuesday or Wednesday. These schedules allow us time to vet check our puppies and enter every detail about the puppies into our system so you can make an informed decision on the right puppy for you and your family.

 

If my billing address is different from my shipping address what is required?

You will need to fill out a credit card authorization form that you may email or fax back to us.

 

Can you tell me more about vaccines?

Your puppy is up to date on vaccines and we ask that you do not give any more vaccines until a minimum of at least 14 days from last vaccine given. The vaccine record will show all the shots and deworming treatments your puppy has had. Please have a copy of that medical record ready to present to your veterinarian on your first required vet visit.

 

What is the address of your location?

We are located at 1055 West Red Cliffs Dr. Washington, UT 84780.

 

My puppy does not want to eat? What do I do?

Please look inside the envelope attached to your puppy’s kennel for all feeding instructions. It is imperative that you feed right a way. If your puppy does not want to eat you must treat them like a baby and force feed with the included syringes and wet puppy food. Remember your puppy is a baby and left to itself sometimes will not eat. You must provide round the clock feeding every 2-3 hours (even at night) for the next two weeks. Don’t worry it’s not forever just while your puppy outgrows that 2-4 week infantile stage. You got this!

 

Do you have toy and teacup feeding and care instructions?

Yes absolutely we do please refer to your toy and teacup instruction manual you received with your puppy. We’ve also dedicated a page with how to video below:

 

What is a designer puppy?

A designer cross puppy is an intentionally bred puppy of two distinct breeds. For example one of our top selling puppies is a Morkie. The Morkie is a designer cross that is a purebred Yorkshire Terrier “Yorkie” with a purebred Maltese. This combination of puppy makes for a cute, button nose, beady eyed, doll face, fluffy puppy that no one can resist. Also both of these breeds are hypoallergenic making the Morkie a wonderful well-tempered puppy that everyone loves. Other designer puppies can be found on our puppies for sale page. If you have any questions about any particular breed we’re here to help just give us a call.

 

Can I put a puppy on hold? What is your hold policy?

Yes you can put a puppy on hold and it’s very easy to do. Simply click the hold button under the puppy desired, or give us a call. Holds are generally about $200 dollars and are non-refundable. So make sure you are seriously considering getting the puppy before you put him or her on hold. Putting a hold on a puppy does not allow anyone else to adopt your puppy for a full 24 hours. The hold deposit does go toward the purchase price of your puppy. Your hold deposit is NOT an extra fee.

 

How do I activate the microchip and registration of my new puppy?

Our Sit and Stay Microchip, Registration, and Training Program automatically activates your puppy’s microchip with your name and information. This membership is a lifetime membership and only has to be paid once at checkout. We’ve made it easy for you and have included lots of bonus features with this program including but not limited to training, lost puppy amber alert signup and much more.

 

Is there a special diet or feeding instructions for my new puppy?

Yes and they are in your welcome kit attached to your puppy’s kennel. Please go though the instructions carefully and follow them to the letter. The most important thing for you to remember is that your puppy is an infant and needs to be fed every 2-3 hours for the next few weeks.

Please do not hesitate to give us a call with any other questions. One of our friendly puppy ambassadors would love to speak with you. Please call (435) 237-0300,